Warranty policy

All  PowerBike™ electrical bicycles are covered under one-year all-inclusive manufacturer’s warranty and only applies to the original owner and against all manufacturing defects. PowerBike™ warrants all  models, including all individual components against defects in material as follows:

PowerBike™ Limited 1-year warranty:

PowerBike™ e-bikes components including: pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, kickstand, hardware are warranted to be free from manufacturer defects materials and/or workmanship for a 1-year period from the date of original purchase. Any wear and tear is not covered under warranty. All our batteries are warranted for a 1-year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charge, improper maintenance or another such misuse, normal wear or water damage.

You can report any Issues via the website, our phone number or e-mail ride@powerbike.ca

If a component is defective or damaged without user error we will issue a replacement part within the first year. We will assist you in replacing any defective part. We will provide the owner with a replacement product if the product cannot be repaired after a reasonable number of tries as determined by PowerBike.

PowerBike™ terms of warranty

This warranty only applies to the original owner of an PowerBike. If you need any adjustment on those etc., then we ask you to visit your local bike shop. We are willing to provide you with best in class warranty service and support. Please keep in mind that our help desk is never more than an email or a phone call away: ride@powerbike.ca


Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse or neglect
All Water damage and batteries that have been left to self-discharge for an extended period of time are not covered by the terms of the warranty.

This warranty does not apply to normal wear and tear components (i.e.: tubes, tires, brake pads, cables, chain, freewheel, derailleur, crank arm, grips, and saddle).